مطلوب موظف خدمة عملاء

 Customer Service Agent

 

 Requirements:

 

 🔹Must be currently residing in Kuwait 

🔹Minimum 2 years of experience in the automotive industry, preferably in the same role

🔹 visa 18 transferable

🔹 hiring from Kuwait Only 

🔹 Arab Nationality Only 

Detailed Duties and Responsibilities:

·        Manage large amounts of inbound and outbound calls in a timely manner

·        Follow communication “scripts” when handling different topics

·        Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

·        Answering phones from customers professionally and responding to customer inquiries and complaints

·        Recognize, document, and alert the management team of trends in customer calls

·        Researching required information using available resources

·        Providing customers with the organization’s service and product information

·        Processing forms, orders, and applications requested by the customers

·        Identifying, escalating priority issues and reporting to the high-level management

·        Routing inbound calls to the appropriate resources

·        Following up complicated customer calls where required

·        Completing call notes and call reports as necessary and updating them in the CRM

·        Obtaining and evaluating all relevant data to handle complaints and inquiries

·        Seize opportunities to upsell products when they arise

·        Build sustainable relationships and engage customers by taking the extra mile

·        Keep records of all conversations in our call center database in a comprehensible way

·        Frequently attend educational seminars to improve knowledge and performance level

·        Meet personal/team qualitative and quantitative targets

·        Managing administration, communicating and coordinating with internal departments

·        Assign and manage leads distribution on a daily basis

 

 📩To Apply:

 Send your CV to recruit@alghanimsons.com with the subject line: Application – Customer Service Agent

 ⚠️Please note: Only shortlisted candidates meeting the above requirements will be contacted.